General Terms and Conditions of Sale
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Article 1: Store Presentation
The AltiWater online store, accessible at https://altiwater.com, is managed by Léo R., registered under SIREN number 838 041 341 00028, as a sole trader. For any questions, you can contact us by email at info@altiwater.com or by phone at +33 4 80 95 98 35.
Article 2: Ordering Procedures
Orders can be placed directly on our website.
To place an order, the customer must select the desired products, add them to their cart, and complete the checkout process by following the instructions provided. The order will only be considered final after payment has been validated.
Article 3: Payment
Accepted payment methods are:
- Credit card
- Stripe
- Klarna
All payments are secure. Payment information is encrypted and is not stored on our servers.
Article 4: Delivery
Products are shipped within 5 to 15 business days following order validation. Delivery is free to all countries. The customer is responsible for providing a correct delivery address.
Article 5: Right of Withdrawal
In accordance with Article L221-18 of the French Consumer Code, the customer has 14 days from receipt of the order to exercise their right of withdrawal without having to provide any justification. Products must be returned in their original condition and must not have been used.
Article 6: Guarantees
The products sold are covered by the legal guarantee of conformity and the guarantee against hidden defects, in accordance with Articles L217-4 et seq. of the French Consumer Code and Articles 1641 et seq. of the French Civil Code.
Article 7: Liability
AltiWater cannot be held liable for any direct or indirect damages resulting from the use of the website or the products sold, except in cases of gross negligence or willful misconduct on its part.
Article 8: Customer Service
For any questions or complaints, customer service is available by email at info@altiwater.com or by phone at +33 4 80 95 98 35.
Article 9: Applicable Law
These general terms and conditions of sale are governed by French law. In the event of a dispute, the competent court will be that of the jurisdiction where AltiWater’s registered office is located.
Article 10: Dispute Resolution
In the event of a dispute, the customer is invited to contact customer service to try to find an amicable solution. If no solution is found, the customer may resort to mediation in accordance with the provisions of Articles L611-1 et seq. of the French Consumer Code.